Last updated: 06/10/2025

Ambutrust Limited operates the website www.ambutrust.co.uk. This Privacy Policy describes how we collect, use, and protect the personal information of visitors and users of our Site and services.

We take your privacy seriously and are committed to ensuring that your personal information is handled securely and responsibly.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

When you contact us via our website, phone, or email, we may collect:

o Full name
o Contact details (email address, phone number, address)
o Information about your inquiry or service request
o Patient or medical information (only if voluntarily provided as part of a service request)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

o IP address
o Browser type and version
o Pages visited and time spent on the Site
o Referring website or search engine
o Cookies and similar tracking data (see Section 7 below)

2. How We Use Your Information

We use your information to:

o Respond to your inquiries and provide requested services
o Schedule and manage ambulance transport
o Communicate with you about your request or account
o Improve our website and services
o Comply with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share information only in the following cases:

o With healthcare professionals or hospitals, when necessary to provide transport.
o As required by law, such as to comply with a court order or government request.

All third parties are required to protect your data and use it only for the purpose it was shared.

4. Data Retention

We retain your personal data only as long as necessary:

o To provide services to you
o To comply with legal, accounting, or regulatory requirements

After that period, your data will be securely deleted or anonymised.

5. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or alteration. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under GDPR, you have the right to:

o Access a copy of your personal information
o Request correction or deletion of your data
o Object to or restrict certain processing activities
o Withdraw consent (where applicable)

To exercise these rights, contact us at:
Email - enquires@ambutrust.co.uk
Telephone - 0116 2025558

7. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and collect traffic analytics.

You can control or delete cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Links to Other Websites

Our Site may contain links to external sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies when visiting them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Ambutrust Limited

Address: 511, Uppingham Road, Leicester, LE5 6QB
Email: enquires@ambutrust.co.uk
Phone: 0116 2025558
Website: www.ambutrust.co.uk